Where is my order?
All orders will be provided with a tracking number at the time of sending which will be emailed and uploaded to the sales record.
How long will my order take to arrive?
Regular post orders will generally arrive within 2-5 business days for any metro areas (WA and NT can take up to 10 business days).
Express orders will be delivered within 1-3 business days (WA and NT can take up to 5 business days)
My order says delivered but I have not received it?
The package may have been left at the front door, in the letter box or in a place where the postman/courier deem to be a “safe place to leave it” If you cannot locate the package in any obvious location please reach out to our friendly customer service team who will assist by opening a case with the delivery company.
I have placed an order, how long until it is packaged and sent out?
Our average dispatch time from placing order to sending over the past 12 months is under 8 hours.
Can you provide advice on which supplements are best for me?
Yes, we have a dedicated customer service team with practitioners (Naturopath’s and Nutritionists) available 7 days per week to assist you with any questions you may have as well as recommendations on which supplements may be best suited to your individual needs. We also have our head Naturopath Gina available for consultations if you are wanting a more in-depth treatment plan and comprehensive case taking conducted to achieve the best health outcome.
Where are you based and are your products ready to ship?
Our warehouse and stores are located within the Melbourne metropolitan area and all products are stored and ready to be shipped from these locations.
Do you only stock Australian products?
No, our practitioners have carefully selected the best brands from both Australia and abroad and made these available at the best possible price to our customers.
Do you offer free shipping?
Yes free shipping is available for all purchases made over $150. This will automatically be applied at the checkout once this threshold is reached.
How long has the business been operating for?
We have been operating health stores in Melbourne for over 30 years with several generations of our family still working in the business today.
Do you price match?
We will price match any competitors reasonable lower price, if you find a cheaper price just contact our customer service team at hello@ahan.com.au and once verified we will match that price for you. On the rare occasion where we are unable to match price our team will offer the best discounted price possible.